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FAQ

How long does shipping take?

Every piece is handmade to order — please allow 2 business days for crafting, plus 3–7 business days for delivery depending on your location.

Each order ships with tracking, so you can follow it every step of the way.

Will I pay any customs fees or import tax?

For the US, UK, and most of Europe, the price you see at checkout is the price you pay — no surprise fees, no customs charges, ever.

For a small number of destinations outside these regions, local customs authorities may apply their own import duties, which are outside our control. We're always upfront about this so there are no surprises at your door.

How many cards will my wallet hold?

Please check your specific product listing for its starting capacity — for example, The Reeve holds 8 cards plus cash on day one.

Since every wallet is made from full-grain leather, it naturally molds and stretches to what you carry over the first few weeks of use. This only increases capacity over time — for The Reeve, that typically means going from 8 cards up to 10. The more you use it, the more room you'll have.

Can I get it personalized?

Yes — completely free. Add a name, initials, or a short date with gold foil stamping at checkout. It's a favorite for gifts, and every personalized order ships ready to give.

If you'd like a longer personalization than what's offered, just reach out before ordering — not every product can fit extended text, so we're happy to check first.

Will the color match the photos exactly?

We photograph every color in natural light to keep it as true-to-life as possible.

That said, screen settings and lighting can shift tones slightly — full-grain leather is a natural material, so you may notice gentle variation in grain and shade piece to piece, which is part of what makes each one genuinely one-of-a-kind.