We ship orders using leading courier services such as DHL, FedEx, and others. The shipping carrier is selected based on destination and shipping method to ensure the most reliable and efficient delivery.
Orders are processed and prepared within 5 business days after purchase. You will receive a confirmation email once your order has been shipped.
We offer free shipping to selected countries worldwide. The list of eligible countries may vary and is updated regularly.
Please note that delivery times may vary depending on the destination and potential customs delays.
All shipments include a tracking number. You will receive tracking details via email as soon as your order is dispatched.
If your package appears to be lost or significantly delayed, please contact us at info@eagleglow.com. We will assist you in tracking the shipment and, if necessary, prepare a replacement at no additional cost.
United States, United Kingdom and European Union: all import duties and taxes are included in your order and paid by us (DDP – Delivered Duty Paid). You will not receive any extra bill on delivery.
Other countries: some destinations may charge additional local customs duties, taxes or import fees when the package arrives. These charges are set by the destination country, are not included in the purchase or shipping cost, and are the responsibility of the recipient.
If you are unsure whether your country charges import fees, email us at info@eagleglow.com before ordering and we will help.